Shipping & Payment information:
Shipping Information
Hostile Reign is committed to delivering orders in a timely and efficient manner. Below are the details of our shipping policies:
1. Shipping Methods and Costs
- We offer standard and expedited shipping options, with rates calculated at checkout based on destination and package weight.
- Free shipping may be available on orders exceeding a specified amount, as indicated on our website.
- International shipping is available to select countries, and customers are responsible for any applicable customs duties or taxes.
2. Processing and Delivery Times
- Orders are typically processed within 1-3 business days, excluding weekends and holidays.
- Standard shipping takes approximately 5-10 business days, while expedited shipping takes 2-5 business days, depending on location.
- Delivery times may vary due to external factors such as carrier delays, customs processing, or weather conditions.
3. Order Tracking
- Once your order has been shipped, you will receive an email with a tracking number to monitor your shipment’s progress.
- If your tracking number does not update within a reasonable period, please contact proyectospandevida@gmail.com for assistance.
4. Lost or Delayed Shipments
- If your order has not arrived within the estimated timeframe, please allow a few additional days before reaching out.
- If a shipment is lost or significantly delayed beyond the expected timeframe, we will work with the carrier to resolve the issue.
5. Incorrect or Undeliverable Addresses
- Customers are responsible for providing accurate shipping information. Hostile Reign is not liable for orders delivered to incorrect addresses due to customer error.
- If a package is returned to us due to an incorrect address, reshipping fees may apply.
6. Damaged Shipments
- If your package arrives damaged, please take photos of the item and packaging and contact us at proyectospandevida@gmail.com within 7 days of delivery to arrange a replacement or refund.
1. Payment Methods
We accept major credit cards, PayPal, and other secure payment options available at checkout.
Payments are processed through certified gateways to ensure security and confidentiality.
2. Refund Policy
Products can be returned for a refund or exchange within 30 days of delivery, subject to the following conditions:
Items must be unused, in original packaging, and accompanied by a receipt or proof of purchase.
Refunds are issued to the original payment method within 7-10 business days after return approval.
3. Return Process
To initiate a return, contact proyectospandevida@gmail.com with your order details.
Customers are responsible for return shipping costs unless the product is defective or incorrect.
4. Non-Refundable Items
Customized products, gift cards, and digital downloads are non-refundable.
5. Cancellations
Orders can be canceled within 24 hours of placement by emailing proyectospandevida@gmail.com
6. Dispute Resolution
In case of payment disputes or unresolved issues, customers are encouraged to contact us promptly for resolution.
Thank you for trusting Hostile Reign. For further assistance, reach out to us at proyectospandevida@gmail.com